Monday, February 14, 2011

Tip of the Week: Public Folders

Applications: Microsoft Outlook

Public folders are special Outlook accounts that allow a group of people to share email. Public folders can have subfolders as well, for various departmental or project needs.

How are TWU offices using Public Folders?
Departmental email point of contact

Many TWU departments have email enabled public folders so that their department has a generic department point of contact, such as These account names can be used in department literature so that several departmental people can process incoming requests.
Departmental central voicemail & fax
Many TWU departments use a public folder for their main line voicemail messages as well as faxes. This can be a time and cost savings to the department.