Monday, August 31, 2009

Voicemail: Out of Office Settings

TWU has a new voicemail system for all permanent faculty and staff. The new system integrates voicemail with e-mail delivering all messages to both telephone and e-mail. To request an account on the new system, e-mail voicemail@twu.edu and include your name, campus and telephone extension.

This tip will give information about how to set out of office status and greeting on the new system.

Setting out of office from your desk telephone:
1. Call the system: 4646 or 814646
2. Press # to access voicemail (system prompt)
3. Enter your security code (system prompt)
4. To set voicemail status to out of office, press 5 (manage personal options) + 1 (change current status) + 7 (out of office).
a. When the system asks you about setting the “until” date for the greeting to play, skip the option. This will not automatically set the greeting on & off. Press 3 to ignore this option. The system will prompt that the status is successfully updated.
5. To record an out of office greeting, press 5 (manage personal options) + 4 (manage personal prompts) + 3 (record out of office greeting).
6. To hear the out of office greeting, press 5 (manage personal options) + 4 (manage personal prompts) + 4 (listen to out of office greeting).
7. When finished, hang up.

Block / unblock message option:
When messages are blocked, voicemail will play the greeting and not allow messages to be left.
1. Press 5 (manage personal options) + 6 (manage announcement only options) + 1 will toggle to block messages or receive messages. The system will tell you if your box is or is not set to receive messages.
2. When finished, hang up.

NOTE: Set the “out of office” on your email. Out of office must be set on both voicemail and e-mail.

Returning to the office & removing out of office from your desk phone:
1. Call the system: 4646 or 814646
2. Press # to access voicemail (system prompt)
3. Enter your security code (system prompt)
4. To set voicemail status to available, press 5 (manage personal options) + 1 (change current status) + 1 (available). By changing status to available, the standard greeting is turned on, and out of office greeting turned off.
5. To hear the standard greeting, press 5 (manage personal options) + 4 (manage personal prompts) + 2 (listen to standard greeting).
6. To record a standard greeting, press 5 (manage personal options) + 4 (manage personal prompts) + 1 (record standard greeting).
7. When finished, hang up.

Block / unblock message option:
When messages are blocked, voicemail will play the greeting and not allow messages to be left.
1. Press 5 (manage personal options) + 6 (manage announcement only options) + 1 will toggle to block messages or receive messages. The system will tell you if your box is or is not set to receive messages.
2. When finished, hang up.

NOTE: Remember to remove the out of office status on your e-mail. Removing out of office must be done on both voicemail and e-mail.

Voicemail is available for all permanent faculty and staff. To setup an account e-mail
voicemail@twu.edu from your TWU e-mail account and include name, campus and telephone extension.
Want more information? Call the TWU Helpdesk (940) 898-3971

Monday, August 24, 2009

Tip #16: Welcome to the Tips of the Week

Instructional Support Services welcomes you to the fall semester 2009 at Texas Woman’s University. As the semester begins, we would like to offer information about our services and staff. Each week we will be sending out tips of the week featuring various aspects of technology. Tips will be delivered to your e-mail on Mondays and Wednesdays.
On Mondays, you will receive tips featuring such topics as Web 2.0 tools, Microsoft Office, and the new voicemail system. Upcoming topics include:
Utilizing Web 2.0 tools such as Animoto, Facebook, Twitter, Flickr and Prezi.
Microsoft Office features in Excel and Word that will assist in work processes.
Voicemail tips and tricks including setting out of office and using the fax options.

On Wednesdays, you will receive tips about Blackboard features. Upcoming topics include:
Embedding video in your course
Customizing the homepage
Using the Test Generator
Using RSS feeds in a course

During the semester, we will be offering training sessions and other opportunities to assist faculty and staff with technology integration. Our team is comprised of several staff including:

Jean Mankoff, Director of Instructional Technology Delivery Systems
Jean received a B.S. from Stephen F. Austin State University with a Double Major in Education and Physics. She earned a M.S. in Kinesiology and Computer Science from TWU. Her teaching experience covers K-12, corporate training as well as adjunct faculty in the Department of Computer Science. As Director of Instructional Technology Delivery Systems, her team supports professional development, Blackboard, voicemail, videoconferencing, Pioneer TV and video production.

Catherine Dutton, Manager of Instructional Technology Software Applications
Catherine earned a B.A. in Family & Consumer Sciences from Utah State University and a M.A.T. from Texas Woman’s University. She holds a secondary teaching certificate and has taught in both K-12 and higher education for the past six years. She is a doctoral candidate in the Family Sciences program at TWU researching educators’ uses of Second Life.

Vicky Johnson, Instructional Operations Coordinator and Blackboard System AdministratorVicky is a Certified Blackboard System Administrator as well as A+ certified. Vicky has an Associate’s Degree in Business, and earned her B.B.A. from TWU. She is currently pursuing a Master’s Degree in Educational Technology from Boise State University.

Barbara Ritter, Instructional Coordinator and Certified Blackboard InstructorBarbara Ritter is a certified Blackboard instructor the developer of the Blackboard online course for faculty. Barbara earned a B.A and an M.A. in English from University of North Carolina Charlotte. She holds a secondary teaching certificate in English. Barbara has over 14 years of teaching experience in higher education and has been teaching online since 1998. She is pursuing an EDD in Education with an emphasis on Instructional Technology in Distance Education from Nova Southeastern University.

Corin Walker, Instructional Coordinator and Voicemail System AdministratorCorin provides support for voicemail, Blackboard, Microsoft Excel, Outlook and Word, and AllClear Diagramming Software. Corin serves as the Public Relations Liaison for ISS and works with groups for project analysis and outcomes. She earned a B.S. in Interdisciplinary Studies and a M. S. in Family Studies here at Texas Woman’s University.

Want more information?
Step-by-step tutorials are available at:
http://www.twu.edu/blackboard/
Visit our website:
http://www.twu.edu/professional-development
or call: (940) 898-3971