Voicemail Tip of the Week: Transfer to Voicemail

TWU has a new voicemail system for all permanent faculty and staff. The new system integrates voicemail with e-mail, delivering all messages to both telephone and e-mail. To request an account on the new system, e-mail voicemail@twu.edu and include your name, campus, and telephone extension.

Since the transition phase to the new system has occurred, the old voicemail system will be taken offline. Please clear any messages from your mailbox on the old system. Due to technical differences in the old and new system, messages will not transfer. When you have set up your box on the new system, clear out your box on the old system and send request to voicemail@twu.edu to have it deleted.

To transfer a call directly to voicemail

To transfer a call directly to voicemail without ringing the phone or in case the phone is not forwarded:

• Stay on the phone and transfer the call to 4646 (or 814646).
• When the system answers, press *.
• Wait for the system to ask for the mailbox number. Enter the six digit mailbox number.
  Note: Six digit mailbox numbers are the campus code (Denton: 81, Dallas-Parkland: 82, Dallas-Presbyterian: 83, Houston: 84) + the four digit extension.
  
• Hang up. The caller will hear the greeting and be able to leave a message.

Voicemail is available for all permanent faculty and staff. To setup an account, e-mail voicemail@twu.edu from your TWU portal e-mail account and include name, campus and telephone extension.