TWU has a new voicemail system for all permanent faculty and staff. The new system integrates voicemail with e-mail, delivering all messages to both telephone and e-mail. To request an account on the new system, e-mail voicemail@twu.edu and include your name, campus, and telephone extension.
Tips for navigating in the new voicemail system
The new voicemail system is programmed with the # key as the speed up/ bypass key.
- When accessing voicemail by phone, type # at the end of entering keystrokes (such as your mailbox number or security code) to hurry the system along.
- When calling someone, press # to bypass their greeting.
Disconnecting from voicemail when transferring calls
When transferring a caller to another extension, it is important to stay on the line to be certain the call goes through. If voicemail answers on the destination extension and the caller does not want to leave a message press * several times until voicemail disconnects. You will then be reconnected with the original caller.
Voicemail is available for all permanent faculty and staff. To request an account, e-mail voicemail@twu.edu from your TWU e-mail account and include name, campus and telephone extension.
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