Voicemail Tip of the Week: Listening to Messages by Phone

TWU has a new voicemail system for all permanent faculty and staff. The new system integrates voicemail with e-mail, delivering all messages to both telephone and e-mail. To request an account on the new system, e-mail voicemail@twu.edu and include your name, campus, and telephone extension.

Listening to voicemail messages

• Voicemail messages are automatically delivered to your email inbox.


• Messages can be accessed by phone or by email, whichever is preferred.


• When accessing your voicemail by phone, the system will offer options to listen to voicemail messages by
• pressing (1) then
• (1) for new messages
  or
• (2) for saved messages

During message playback, there are several features available:

Save current message.......................... 1
Forward message to extension........... 2
Skip to next message............................ 3
Replay current message...................... 4
Rewind message 6 seconds............... 5
Fast forward message 6 seconds...... 6
Delete this message, play next........... 7

Features available at all times:

Return to a previous menu.................. *
Finish a key entry................................. #