Tip of the Week: Public Folders

Application: Microsoft Outlook

Public folders are special Outlook accounts that allow a group of people to share email, calendar items, or tasks. Public folders can have subfolders as well, of different types, for various departmental or project needs.

How are TWU offices using Public Folders?
Departmental email point of contact
Many TWU departments have email enabled public folders so that their department has a generic department point of contact, such as departmentname@twu.edu. These account names can be used in department literature so that several departmental people can process incoming requests.
Departmental central calendar
Many TWU departments use out of office calendars, appointment or meeting schedules, or special project calendars.
Departmental central voicemail & fax
Many TWU departments use a public folder for their main line voicemail messages as well as faxes. This can be a time and cost savings to the department.